American Water Resources Collaborates with Dispatch to Improve the Customer Repair Experience

American Water Resources has entered into an agreement with Dispatch to help deliver faster service when customers need repairs on their water and sewer service lines, in-home plumbing, and other home services covered under American Water Resources protection plans.

Dispatch is an enterprise customer engagement platform that allows for easy mobile contractor management. Moving forward, contractors and customers will be able to schedule repair times directly by email or text messaging.

Among the advantages of American Water Resources using Dispatch are:

• Customers receive status updates through email or text messaging
• Customers can communicate directly with the contractor on the job that has been assigned
• Reduced response time of service calls
• Electronic routing of invoices and project documentation
• Intuitive dashboard reporting that can reward top performing contractors with more jobs
• Unparalleled data collection within the last mile of the service delivery process

“Our partnership with Dispatch gives customers fast and efficient service when they need it,” said Eric Palm, president of American Water Resources. “This also speeds up and simplifies the process of assigning and closing claims for the contractors in our network.”

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