Utility Wins Sixth Straight J.D. Power Customer Satisfaction Award

PPL Electric Utilities today announced J.D. Power has ranked the company highest for residential customer satisfaction in its class in the eastern United States for the sixth consecutive year. 

“PPL employees come to work each day with a mindset that puts customers first,” said Greg Dudkin, president of PPL Electric Utilities. “I dedicate this award to our people, whose tradition of excellence, innovation and commitment delivers reliable and affordable electric service for homes and businesses in our area.”

Companies are ranked on a 1,000-point scale, and PPL’s score of 739 was 35 points higher than the average score in the large utility group in the eastern United States, which includes 16 utilities. According to J.D. Power, the national average among all types and sizes of electric utilities, including electric cooperatives, was 719.

Utility “Our business is delivering safe, reliable power, but our employees who help make that happen also live and work in the cities and towns we serve. They’re volunteering to make those communities better places,” Dudkin said. “They’re helping customers save energy and money. They’re respecting and protecting the environment.”